View a Sample Evaluation Report
(NOTE: you will need to use
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We offer three primary options for evaluating your sales staff. Costs are
individualized and based on services and volume. To customize your survey and
obtain a price quote, please call our office toll free at 1-800-440-8150.
Option A: Single-Venue Evaluation
A single-venue interview is designed to target a specific training area of
concern. Interaction with the interviewer is limited to approximately 15 to 30
minutes, including model tour time. No audio or video taping is turned in by
the interviewer. The individual report is one page in length, and a division
report is completed at the end of the survey. Examples of single-venue
evaluations can include:
Meet, greet and register
Construction/warranty prospect education
Option B: Full Audio Evaluation
This comprehensive interview with your sales representative will last
approximately 30 minutes to an hour, including model tour time. A full review
of the interview, a four- to five-page written evaluation report, and a
standard-size audio cassette tape recording of the interview are produced to
allow further review and training opportunities. Value-added services such as
individual and division comparisons to industry averages, follow-up contact
reports, division recaps and sorts, and any special instructions are included
in the base price.
Note: We expect to provide a very high standard of quality with our audio
interviews. At times, however, due to technical difficulties, outside noises,
or other interference, some portions of the cassette tape may be difficult to
hear. If this happens, we will provide a detailed summary of that portion of
the interview in the written report at no extra charge.
Option C: Video Evaluation
This interview includes all of the services of the full audio evaluation
(personalized evaluation report, division recaps, follow-up contacts, special
requests) and also lasts approximately 30 minutes to an hour. A video recording
of the interview is included to allow an even more detailed review and training
session after the survey.
Note: Video evaluations require a higher level of technical expertise, and have
higher equipment costs. You can expect several circumstances during the
interview to cause the video to be jumpy or difficult to review (car rides,
production home tours, or other situations when the sales rep is not in the
interviewer's direct line of view). Again, we will provide a detailed summary
in the written report if there are any ambiguous portions of the video.
In addition to Options A, B, and C, employment, competition, and exit surveys
are also available. Cost and services are based on the individual client's
Personnel Profiles, Inc. pledges to provide each sales representative with every
opportunity to do his or her best, then return a fair, objective analysis of
We strive to make the evaluation process constructive and enjoyable. If for any
reason you are concerned with the conditions of the shopping interview (busy
prospect traffic, sales rep is ill, preparing a contract, or dealing with any
other circumstances we were not aware of, please let us know as soon as
possible. We will be happy to interview your representative again at a
substantially discounted price.
The evaluation process is labor-intensive and requires a team of sales training
experts to provide you with a successful survey. After we receive your order,
interviewing contractors (IC) are selected for the closest match in proximity
and buyer profile. The IC is then assigned to visit the sales representative
over the course of the next two weeks. Schedules remain confidential to ensure
a fair survey.
After the IC's visit, the audio or video tapes are checked and a draft report
produced. This is mailed to a Personnel Profiles office, where every evaluation
is carefully reviewed again by an experienced Evaluator. The audio/video tapes
are edited to final format, and our third-party Evaluator scores and compiles
the final report. Please allow six to eight weeks for completion of Options A
and B. Please allow eight to ten weeks for completion of Option C, or notify
our office if any RUSH services that will be required.
If the agent is not on duty as scheduled, a minimum of $25 to $125 (depending
on Option and time spent at the development) plus travel costs will be charged
for an attempted interview and partial evaluation of the Host(ess) or
Travel costs are passed through from the Independent Contractor and are based on
current IRS mileage allowances and travel time. Average travel costs range from
approximately $30/visit for Option A, $55/visit for Option B, and $85/visit for
For interviews running past the allotted time (see Options above), an overtime
surcharge at $50/hour will be added to cover the Independent Contractor's extra
A deposit of 50 percent of the total estimate is required to begin scheduling.
Balance of payment is due 30 days net upon receipt of final report and invoice.
Additional cassette tapes are available at $10/each and video tapes are
available at $25/each (when requested at time of order).
Despite our best efforts, we cannot always guarantee the interviewer's
anonymity. Some agents may become aware that an evaluation is in process or
suspect they were after the interview concluded. Regardless, we challenge the
agent to do his or her best and will include a $50 dinner gift certificate or
award plaque if a score of 100 is achieved. We encourage the division manager
to match this offer for those representatives who "ace the evaluation!"
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